Here’s a Shipping and Delivery Policy tailored for Ovel Mart that outlines your shipping practices for customers throughout India:

 

Introduction

At Ovel Mart, we are committed to delivering your orders promptly and efficiently. This Shipping and Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website, applicable across all regions of India.

 

Shipping Locations

We proudly ship our products to all cities and towns within India. Whether you’re in a bustling metropolis or a quaint village, we strive to make your shopping experience seamless and enjoyable.

 

Shipping Timeframe

 

      • Processing Time: Orders are typically shipped or delivered within 2-3 business days after your payment has been confirmed. During high-demand periods, processing times may be slightly extended, but we will keep you informed of any delays.

    • Delivery Time: Once your order is processed, delivery takes approximately 10-15 business days depending on your location. Remote areas may experience longer delivery times, but we are committed to ensuring your order reaches you as quickly as possible.

 

 

Shipping Charges

 

      • Standard Shipping: For most orders, standard shipping charges apply, which will be calculated and displayed at checkout based on the weight and destination of the order.

      • Free Shipping: We offer free shipping on orders above ₹1,000. The eligibility for free shipping will be automatically applied at checkout when the order value exceeds this threshold.

    • Express Shipping: For faster delivery, express shipping options may be available at an additional cost. Please select your preferred shipping method during checkout for a detailed breakdown of charges.

 

 

Order Tracking

 

      • Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your shipment online.

    • You can also track your order status through your account on our website under the ‘My Orders’ section.

 

 

Packaging

 

    • We take great care in packaging our products to ensure they arrive at your doorstep in pristine condition. Our packaging is designed to protect your order from damage during transit, while also being environmentally friendly.

 

 

Delivery Partners

 

    • We partner with reliable courier services to ensure timely delivery across India. Our delivery partners include Shiprocket, who are known for their efficiency and commitment to customer satisfaction.

 

 

Delivery Attempts

 

      • Our delivery partners will make up to three delivery attempts to your provided address. If the delivery is unsuccessful after three attempts, the order will be returned to our warehouse.

    • In such cases, please contact our customer support team to arrange for re-delivery or refund options.

 

 

Undeliverable Packages

 

    • Occasionally, packages may be returned to us as undeliverable due to incorrect addresses, failed delivery attempts, or other reasons beyond our control. In these situations, we will contact you to confirm the delivery address or issue a refund as per our Return and Refund Policy.

 

 

Delayed or Lost Deliveries

 

      • While we strive to deliver your orders within the specified timeframe, there may be unforeseen delays due to weather conditions, customs clearance, or other factors beyond our control.

    • If your order is delayed or lost, please reach out to our customer support team at support@ovelmart.com or call us at +91 85956 43036 for assistance. We will work diligently to resolve the issue and keep you updated on the status of your order.

 

 

Damaged or Incorrect Orders

 

      • If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. You can contact our customer support team for assistance in returning the product and arranging for a replacement or refund.

    • We recommend taking clear photos of the damaged or incorrect item(s) and providing them along with your order details to expedite the resolution process.

 

 

Changes to Shipping and Delivery Policy

Ovel Mart reserves the right to modify this Shipping and Delivery Policy at any time. Changes will be reflected on this page, and continued use of our services will signify your acceptance of any changes to this policy.

 

Contact Information

If you have any questions or need further assistance regarding our shipping and delivery process, please feel free to contact us:

 

      • Email: support@ovelmart.co.in

      • Phone: +91 85956 43036

    • Address: Floor No.: 3, OFFICE NO 7, 72A-75A COMPLEX, DEEPAK VIHAR SECTOR 62,Noida,U.P, 201301

 

Thank you for choosing Ovel Mart for your shopping needs. We look forward to serving you and ensuring your orders are delivered with care and efficiency.